2020 Benchmarking Report

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Customer Opinion Survey

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92% of customers were happy that we met customers expectations

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93% of customers agreed we always keep our promises

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Only 85% of customers were happy that we exceeded customer expectations

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Only 88% of customers agreed that our service delivery is punctual.

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95% of customers agreed that we deal with issues in a timely manner

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96% of customers woul recommend our company to others.

Employee Opinion Survey

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87% of staff knew exactly was expected of them in their role

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86% of staff are aware of their company's approach to health and safety.

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48% of staff were regularly asked for feedback about their role.

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Only 53% of staff stated that they have had a discussion about performance in the last 12 months 

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93% of all staff understood the importance of equality and diverity in the industry.

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Only 57% of staff were happy with their work wear and PPE.