2020 Benchmarking Report
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Customer Opinion Survey
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92% of customers were happy that we met customers expectations
93% of customers agreed we always keep our promises
Only 85% of customers were happy that we exceeded customer expectations
Only 88% of customers agreed that our service delivery is punctual.
95% of customers agreed that we deal with issues in a timely manner
96% of customers woul recommend our company to others.
Employee Opinion Survey
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87% of staff knew exactly was expected of them in their role
86% of staff are aware of their company's approach to health and safety.
48% of staff were regularly asked for feedback about their role.
Only 53% of staff stated that they have had a discussion about performance in the last 12 months
93% of all staff understood the importance of equality and diverity in the industry.
Only 57% of staff were happy with their work wear and PPE.